The Customer must provide written notice, including photographs, of any alleged defect within 5 working days of its discovery, during the applicable warranty period for the Goods/Products. Upon receiving such notice, Industrial GRP will, within 5 working days, communicate its findings to the Customer. Where applicable, the Customer shall immediately cease use of the affected Goods/Products upon discovering any defect.
This warranty guarantees the reliability of the product under conditions of ordinary use. The definition of ordinary use will be determined by Industrial GRP at the time of any warranty claim.
All warranty issues will be attended ‘on-site’. Please note we have made no provision for any specialised training or approval, that may be required at the time of purchase or at any time in the future. If any specific training or approval is required to carry out any ‘on-site’ work, the costs associated with this will be paid by the customer.
This warranty does not cover “acts of God”, owner abuse, malicious destruction, or anything, for that matter, outside of a failure incurred with normal usage.
This warranty will only be valid if the product is maintained as described in our Operation and Maintenance Manuals. Records of this maintenance must be submitted to Industrial GRP at the time of the warranty claim.
Under no circumstances shall Industrial GRP be liable for any direct or consequential costs and damages.
If you have any questions about this warranty, please contact us at:
Industrial GRP Ltd
Capel Hendre Industrial Estate
Ammanford, Carmarthenshire
SA18 3SJ
Tel: +44 (0) 1269 845 800
Email: info@industrialgrp.co.uk
